Return Window We offer a 60-day return window from the date of purchase. Returns requested after 60 days cannot be accepted.
Unopened Items
- 20% restocking fee
- Customer is responsible for return shipping costs
- Items must be in original, factory-sealed packaging
Opened Items
- 30% restocking fee
- Customer is responsible for return shipping costs
- Items must be returned in “very good” condition — no visible damage, or only minor cosmetic wear such as light surface scratches
- Items showing significant physical damage will not be accepted for return
Refund Processing Refunds are issued to the original payment method after we receive and inspect the returned items. Please allow up to 5 business days for inspection before your refund is processed.
Return Shipping Return freight is the responsibility of the customer. Note that solar panels are classified as bulky items and may incur higher shipping costs. We recommend requesting a freight quote before initiating your return.
How to Initiate a Return Contact us before shipping any items back. We will confirm eligibility, provide return instructions, and calculate your estimated refund amount including any applicable restocking fees and freight costs.
Contact email: info@ondemandinstantsolar.com
Before You Return — Try Tech Support First
Many issues, particularly with Power Meter setup and system configuration, can be resolved remotely. We have successfully helped customers complete their installations via phone or remote support sessions. If you’re experiencing difficulties, we encourage you to reach out before initiating a return — in most cases we’ve been able to get customers up and running.
Contact us to schedule a support call or remote session.
Contact email: info@ondemandinstantsolar.com